Our Process

We will guide you through our no stress process from Planning to Installation

01

Financial Planning

Many people are unsure about the cost of replacing windows and doors. However, we can assist you in planning and budgeting for your project.

We require a deposit on signing with the remainder due on installation. We also have a pre-payment plan and we offer several financing options.

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We also offer Home Energy Loans to customers with the following utility providers:

Oregon

  • NW Natural
  • Portland General Electric
  • Pacific Power

Washington

  • NW Natural
  • Pacific Power

02

Estimate

We follow a no pressure estimating process. During your appointment we will measure and inspect your openings. Discuss your requests and answer any questions you may have. Then we will put your estimate together and send it to you via email. We will then go back and forth with you if you have any questions or want any changes made. We are happy to supply multiple options.

03

Installation

We take great pride in the fact that we do not rely on sub-contractors for our installations. This means that all of our installs are handled in-house by our highly experienced team of installers. We believe that this approach allows us to maintain a consistently high standard of workmanship and ensures that you receive the best possible service.

When you choose us, you can rest assured that you won’t be handed off to the next person. We value the relationship we build with our clients and we will be there with you every step of the way. From the initial consultation to the completion of the installation, our dedicated team will work closely with you, addressing any concerns and answering all of your questions.

Transparency is one of our core values, especially when it comes to scheduling. We understand that your time is valuable, and we want to make the process as smooth and convenient for you as possible. That’s why we provide clear and open communication regarding the timeline of your installation. We base our scheduling on the arrival of materials, ensuring that everything is in place before we begin the installation process.

By choosing us, you’re not just getting a service provider, but a trusted partner who will go above and beyond to meet your expectations. Our commitment to excellence, attention to detail, and dedication to customer satisfaction are what sets us apart. So, whether you’re planning a small home project or a large-scale installation, you can rely on our expertise and professionalism.

We look forward to working with you and delivering outstanding results that will exceed your expectations.

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Emilee Naik profile picture
Emilee Naik
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Hannah and DJ and their whole team were great to work with. They were straightforward, honest and delivered a great product at the best price around. (And I shopped around quite a bit). My old windows were unique and challenging to remove. But, They rose to the occasion and found solutions. The crew, Jeremy and Logan were polite, communicative and efficient! Highly recommended!
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Pamela Churchill profile picture
Pamela Churchill
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They put in four windows and answered lots of questions so I could understand the whys and wherefores of what they were doing. They were very polite and professional and obviously technically proficient, as well as efficient.
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Karli Hunton profile picture
Karli Hunton
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Customer service was excellent, providing an estimate quickly and an overview of the process; installation went smoothly and the work is high quality. Jeremy also pointed out things about the house and recommendations for finishing around the windows.
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Susan Wynne profile picture
Susan Wynne
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Serenity windows was a pleasure to work with. They are a small family business and it shows in their attentiveness and pride in their work. I strongly recommend them.
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dan panasenko
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Thereasa David
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Michael Smith profile picture
Michael Smith
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Tshea Rogers
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steve jones profile picture
steve jones
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Serenity Windows did an outstanding job replacing all the decades-old windows in my house with new vinyl windows. I am very pleased with their service and would recommend them.
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Jack Allen profile picture
Jack Allen
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I hired Serenity Windows to replace 3 windows and a door. They were professional and on time. Their work was solid, I would recommend using them to anyone!